Contact
We’re a small team.
We respond personally.
Based in Singapore. No ticketing system, no support bots. Emails go directly to the people who built and run AcadCert.
Students and graduates
For questions about your credentials, account access, or revocation: start with your institution’s registrar or credential administrator. They control your records and can resolve most issues directly without involving us.
General inquiries
Platform questions, partnership inquiries, press, or feedback about the product.
hello@acadcert.comReply within 2 business days
Institution onboarding
Interested in adopting AcadCert for your university or college? We handle setup directly, no sales queue.
onboarding@acadcert.comInitial response within 1 business day
What to expect
General inquiries
Reply within 2 business days. Feedback and product questions are genuinely read and considered.
Institution onboarding
Initial response within 1 business day. Full setup (user provisioning, key generation, and testing) typically takes 3–5 business days once we have your institutional details.
Security disclosures
security@acadcert.com directly. Please do not disclose publicly before we have had the opportunity to address it. We acknowledge within 24 hours and follow responsible disclosure practices. Critical issues are treated as the highest priority regardless of when they arrive. We are grateful for responsible reports and will credit you on our security page.
Credits
We are grateful to everyone listed here.